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AIVO Care Cruiser

On-demand autonouous medical screening service supported by advanced equipment, artificial intelligience to advocate for patient's safety and literacy.

 

Spring 2024 | Capstone project

Duration: 15 weeks

Role: Industrial designer, UX, Visualization 

The problem

MISUSE OF EMERGENCY ROOM (ER) CAUSING OVERLOAD

Misuse of emregency departments by non-emergency patients causes ER overloading, increased patient volumes, prolonged wait times, diversions of resources compromising patient care quality and put a significant financial strain on the healthcare system.

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WHY PEOPLE VISIT THE EMERGENCY ROOM FOR NON-EMERGENCY CONDITIONS?

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81%

SKIPPING THE WAIT 

Peopple want to be seen as soon as possible by a doctor for their discomfort

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72%

DELIBERATE ER VISIT

People used the ED for non-emergency conditions by choice.

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67%

ANXIETY & DISTRESS

People prefer emergency department over primary and urgent care.

Systematic complication

When people are unable to receive medical services for their ilnnesses, they frequently attend the emergency department due to distress and anxiety, resulting in overcrowding and excessive costs.

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Difficult access alternative care

Physical discomfort prompts urgency

Stress to the medical system

Patient's anxious to seek immediate relief

ER over-utilized causing overload

Not receiving timely medical attention

ER’s accessibility  guarantees services

Perpetual increase of medical cost

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Solution rationale

Address patients' emotional need and physical discomfort timely and safely

What

To help people make more informed treatment decisions at the appropriate levels of care. 

How

Relieve non-emergency patient’s distress and anxiety from not receiving timely medical attention

Why

Increase patient care quality. Reduce medical system stress, ER overload and minimize avoidable cost.

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Medical equipment: Support in assessing patient's health complaint and collect objective data.

Autonomous vehicle & operation: Enhance accessibility. Immediate transfer (if needed) to nearest hospital for treatment and admission.

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Artificial Intelligence: Assist in provide findings, diagnostic, data management & record keeping, transfer etc.

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Telehealth consultation: Main communication methods with patients throughout. 

The concept

On-demand, mobile, autonomous space for medical screening to provide comfort and supplement patient care. 

Concept ideation progress

Validation & User testing

Utilize combination of Virtual Reality, 3D print prototype, printed UI, and storyboards to evaluate usability, human factor from multi-modal setting. 

Allow potential users to identify effectiveness of communication from the interface and areas for improvement to their experiences.

FINAL DESIGN