AIVO Care Cruiser
On-demand autonouous medical screening service supported by advanced equipment, artificial intelligience to advocate for patient's safety and literacy.
Spring 2024 | Capstone project
Duration: 15 weeks
Role: Industrial designer, UX, Visualization
The problem
MISUSE OF EMERGENCY ROOM (ER) CAUSING OVERLOAD
Misuse of emregency departments by non-emergency patients causes ER overloading, increased patient volumes, prolonged wait times, diversions of resources compromising patient care quality and put a significant financial strain on the healthcare system.
WHY PEOPLE VISIT THE EMERGENCY ROOM FOR NON-EMERGENCY CONDITIONS?
81%
SKIPPING THE WAIT
Peopple want to be seen as soon as possible by a doctor for their discomfort
72%
DELIBERATE ER VISIT
People used the ED for non-emergency conditions by choice.
67%
ANXIETY & DISTRESS
People prefer emergency department over primary and urgent care.
Systematic complication
When people are unable to receive medical services for their ilnnesses, they frequently attend the emergency department due to distress and anxiety, resulting in overcrowding and excessive costs.
Difficult access alternative care
Physical discomfort prompts urgency
Stress to the medical system
Patient's anxious to seek immediate relief
ER over-utilized causing overload
Not receiving timely medical attention
ER’s accessibility guarantees services
Perpetual increase of medical cost
Solution rationale
Address patients' emotional need and physical discomfort timely and safely
What
To help people make more informed treatment decisions at the appropriate levels of care.
How
Relieve non-emergency patient’s distress and anxiety from not receiving timely medical attention
Why
Increase patient care quality. Reduce medical system stress, ER overload and minimize avoidable cost.
Medical equipment: Support in assessing patient's health complaint and collect objective data.
Autonomous vehicle & operation: Enhance accessibility. Immediate transfer (if needed) to nearest hospital for treatment and admission.
.png){kind=small}
Artificial Intelligence: Assist in provide findings, diagnostic, data management & record keeping, transfer etc.
Telehealth consultation: Main communication methods with patients throughout.
The concept
On-demand, mobile, autonomous space for medical screening to provide comfort and supplement patient care.
Concept ideation progress
Validation & User testing
Leverage a combination of Virtual Reality, 3D-printed prototypes, printed UI, and storyboards to assess usability and human factors in a multi-modal setting.
Enable participants to evaluate the effectiveness of communication through the interface and identify areas for improvement in their experience.
FINAL DESIGN
